SHIPPING & RETURN POLICY

Shipping Rates

New Zealand Free for orders over $75 or $5.99

Australia $15.00

International customers please view cart for pricing. Shipping rates are calculated based on delivery address & products purchased.

Customers outside New Zealand will also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. All prices are quoted in NZD Delivery We offer next day dispatch on all orders placed before 8pm (NZST) Monday-Friday.

We’ll send you an email when your order has been dispatched with your tracking details so you can easily track your order. After dispatch, New Zealand orders are sent on an overnight service, please allow 1-3 business days. After dispatch, all International orders may take up to 3-10 business days. Above timing is an estimate only and may be longer for rural deliveries, during public holidays & promo periods. 

Please manage your order and any changes via the tracking number that is sent in your tracking email.

Returns & Exchanges

We take every effort to make sure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please email the team at sales@hempalchemy.co.nz and we will do our utmost to resolve the issue.